Installing the Email Integration Service
This section outlines how to install the SpiraTeam email integration service onto your environment. Depending on your environment you can install the email integration service on:
Your SpiraTeam application server
Your corporate mail server
A separate workstation that can connect to both SpiraTeam and your mail server
If your SpiraTeam installation is installed on-premise, then you can use options (1), (2) or (3), if your SpiraTeam installation is hosted by Inflectra as a Software as a Service (SaaS) subscription then you'd need to use either option (2) or (3).
Once you have downloaded the SpiraTeam email integration installation package (InflectraEmailIntegration.msi) from the Inflectra website you should download it onto the appropriate computer and double-click on it to run the Windows installer package:
You should click on the "Next" button, read the End User License Agreement, check the box that you agree with its terms and then click the "Next" button. This brings up the installation location page:
You should choose the appropriate place to install the email integration service and then click "Next". On the next screen click the "Install" button and it will complete the software installation.
Once the installation has completed, you will see the following new service listed in the Control Panel > Administrative Tools > Windows Services section:
The service should be listed to run in Automatic mode and should already be started.
Note: This email integration service is able to integrate with both KronoDesk and SpiraTeam from Inflectra, however the focus of this guide is the integration with SpiraTest, SpiraPlan and SpiraTeam (hereafter SpiraTeam) only.